Frequently Asked Questions

Question: Are the online therapy sessions confidential? 

Answer: Certainly.  Our therapists take the issue of confidentiality very seriously and abide by the ethical principles for the discipline in which they are licnesed.  The session itself is a one-on-one communication between the therapist and client.  Emails are sent from onlineCBTcounseling.com related to the scheduling of appointments.  Therefore, if someone has access to your emails, they might see occassional emails from us.  The only exceptions to the confidentiality rule is if (1) the client is a danger to himself / herself  (2) the client is a danger to others, or (3) a child is being abused or neglected.  Then, by law, the therapist might have to break confidence.

Question: Is a client record maintained? 

Answer: Yes.  The therapist maintains a client record in a secure filing cabinet in his / her office just like they do traditional "in person" therapy clients.

Question: Will I have the ability to ask the therapist questions and state disagreements if I have any?

Answer: Not only will you have the opportunity to ask questions and to mention those times when you disagree with the therapist, we acturally encourage it. 

Question: How many sessions will it take for me to be finished with therapy?

Answer: That is a difficult question to answer because it depends on a variety of factors, including how long you've had the problem for which you are seeking help, how well you and the therapist work together, the effort you put into your self-help assignments between sessions.  The average number of sessions it takes for people to get better (to quite possibly never need therapy again) is 16.  There are those people who will sometimes require more, others who require not as many.

Question:  If for some reason I do not like the session, can I obtain a refund?

Answer: Our therapists earn their living by conducting therapy sessions.  If you do not like what occurred during a session (such as the therapist did not understand your concern, said something with which you disagreed, etc...) be certain to discuss that with your therapist.

Question: What happens during a therapy session?

Answer:  During the first session, the therapist will invite you to share why you are seeking therapy and to describe your concerns and circumstances.  He or she will also ask questions to gain a good understanding of your concerns.  The therapist will also help you to understand the process of therapy and give you self-help assignments.  During the second and subsequent sessions, the therapist will begin by reviewing with you your self-help assignments, then will teach you something.  The therapist will then help you apply what he or she taught you during the session to your concerns / problems.